Do not think that you will find truth or justice in a court of law where two sides are equally interested in telling only part of the story. That is a last and often ill-advised resort. Whenever possible, resolve issues sooner and in more constructive ways. Whenever you hear someone say, “The evidence says…,” or…

Rare But Never Wrong

We always have the freedom to treat others well—employees, customers, clients, contractors, vendors, colleagues and strangers we meet on the street. It’s never wrong to treat people with respect, regardless of status or circumstances—ours or theirs. It is never wrong to be kind, even in the face of disagreement or communication breakdown. These things are…

One Up

Years ago in a law school mediation class, I learned that what people desire more than anything else is to be heard. It is a prerequisite to negotiation that leads to outcomes recognized as mutually beneficial, even when both give something up. It’s a prerequisite to healing and moving forward in a positive direction. Hearing…

Don’t Assume

If someone rejects your view or opinion, it’s worth trying to understand why. That requires listening and examining it from the outside. Don’t assume that rejection equates to misunderstanding. They may see a bigger picture than you do, or at least see something you miss.

Between Snores

Mark and I slept curled up together on a single-sized bench bed in my mother’s hospital room last night. We were up and down quite a bit with her in the night and fell into a deep sleep by morning when things finally settled down. Between snores, he murmured, “You know what this means, right?”…