One Up

Years ago in a law school mediation class, I learned that what people desire more than anything else is to be heard. It is a prerequisite to negotiation that leads to outcomes recognized as mutually beneficial, even when both give something up. It’s a prerequisite to healing and moving forward in a positive direction. Hearing…

Don’t Assume

If someone rejects your view or opinion, it’s worth trying to understand why. That requires listening and examining it from the outside. Don’t assume that rejection equates to misunderstanding. They may see a bigger picture than you do, or at least see something you miss.